Code of Conduct

I complete my profile with my real first name, a real photo, and a real phone number.

I only post transport requests for items that belong to me and are not on the list of prohibited items.

I only post journeys that I actually intend to make.

I respect the agreed meeting times.

I clearly express my needs and honour the commitments made with other users of the platform.

I prioritise transparency regarding the items to be delivered.

The sender undertakes to properly pack their parcel. In the event of damage resulting from unsuitable packaging for the item being transported, the insurance may refuse to cover it.

The transporter or co-transporter undertakes to take care of it.

I commit to sharing the values of the co-transporter: kindness, tolerance, sharing, and respect.

I reply to 100% of the messages I receive, even if it is to decline or postpone the proposal.

I undertake to rate the contribution of other users of the platform as fairly and honestly as possible.

I contact Cocolis if I notice any suspicious behaviour (abusive language, request for payment on delivery, etc.) so that the necessary measures can be taken. Learn more