TERMS AND CONDITIONS FOR COCOLIS API



Last updated on 23 July 2025 (Version 1.1)





1. Definitions



The following definitions apply throughout the API Terms and Conditions:


  • "API": means the application programming interfaces developed by Cocolis, including their computer code.
  • "Database": refers to the database produced by Cocolis, of which Cocolis is the producer within the meaning of the Intellectual Property Code, from which Data is viewed by the APIs in response to Requests.
  • "Developer Account": refers to the Partner's online account accessible from the Documentation, allowing access, testing and management of the APIs.
  • "API Terms and Conditions": means these contractual conditions governing access to and use of the APIs, including any appendices.
  • "Documentation": means the documentation area accessible at https://doc.cocolis.fr/ as well as all documents and information therein.
  • "Data": refers to the elements from the Database, including content, images, text, information, logos, visuals or code.
  • "Partner Interface": refers to the online interface allowing, in particular, the Partner to monitor ongoing listings, delivery statuses and to configure webhooks.
  • "Tracking Tool": refers to tools enabling users of the Partner Support to manage and track activities related to the transport of goods.
  • "Platform": refers to the digital services, accessible at www.cocolis.fr and on the mobile application, operated by Cocolis, which enable users to be put in contact for the transport of goods.
  • "Request": means any query to the APIs or their functionalities with the aim of accessing Data.
  • "Services": means the services provided to the Partner, namely, in a restrictive manner, the APIs, the Database, the Data, the Partner Interface and the Tracking Tool.
  • "Partner Support": means any digital element operated by the Partner (for example, a website or mobile application) connected to the APIs or using the APIs directly or indirectly.

Unless context otherwise requires, definitions in the singular include the plural, and vice versa.



2. Purpose of the API terms and conditions



The API Terms and Conditions aim to determine the rights and obligations of each Party regarding the provision of Services by Cocolis to the Partner. The API Terms and Conditions consist solely in the provision of technologies, the functioning of the APIs, the display of Data according to Requests and the communication of electronic systems.


The rights and obligations of the Partner relating to access to and use of the Platform are governed by the Cocolis Terms of Use (available at: https://www.cocolis.fr/cgu), which also apply to the Partner.

The Parties undertake to cooperate in good faith and to use their best efforts to fulfil their respective obligations.



3. Access, usage and security



Anyone wishing to benefit from the Services must have a Developer Account.


To create a Developer Account, the Partner must provide the required information during registration and follow the instructions in the Documentation. At its discretion and without needing to provide justification, Cocolis may accept or refuse the creation of a Developer Account, which will be notified by email to the person who requested its creation. In no case can Cocolis be held liable for any damages of any kind suffered as a result of this refusal.


When creating the Developer Account, the Partner is invited to accept the API Terms and Conditions. From acceptance, Cocolis gives the Partner access to a sandbox environment allowing the Partner to test the APIs and set them up with the Partner Supports.


At the end of this test phase and subject to validation by Cocolis, Cocolis undertakes to make available to the Partner the APIs and all necessary technical elements (notably the API key and login details) to ensure the connection of the Partner Supports to the Database, in accordance with the technical specifications set out in the Documentation. If the test phase is not successful or if Cocolis does not validate the Partner, the API Terms and Conditions will be terminated, without notice or compensation, by sending an email with acknowledgement of receipt. In no case can Cocolis be held liable for any damages of any kind suffered as a result of this termination.


The Partner undertakes to provide all information requested by Cocolis to enable access to and use of the APIs, and to follow the instructions and recommendations given by Cocolis and/or in the Documentation, including during the test phase.


The Partner undertakes to maintain a high level of security in using the Services (notably the APIs) and to take all necessary measures to ensure the secure use of the APIs and Services. The Partner is solely responsible for the security of its Developer Account and the technical elements provided (in particular, the API key and various login details). In this respect, the Partner undertakes to ensure their confidentiality and integrity throughout the API Terms and Conditions, including the test phase.



If the Partner has reason to believe that their API key or one of their login details has been lost, stolen, compromised in any way, or in case of unauthorised use of the Developer Account, the Partner must notify Cocolis in writing without delay. In the absence of such notice, any use of the Services (including APIs, making Requests or use of the Partner Interface) is presumed to have been made by the Partner, who will be deemed responsible for any use made of the Services and the related direct consequences, including financial ones.


The Partner expressly authorises Cocolis to take, without notice or prior notification, any appropriate measures, including the suspension of access to the Developer Account or Services, suspension of the connection between the APIs and Partner Supports or the reset of login details or API key, in the event of a security breach.



4. Rights granted to the partner



The Partner undertakes not to use the APIs, Documentation, Database and, more generally, the Services in any way other than as provided in the API Terms and Conditions, including but not limited to any use that would harm Cocolis in any way, cause damage or disrupt the Services or its image.


The Partner understands and agrees that Cocolis has implemented measures to monitor their use of the Services as well as compliance with the API Terms and Conditions.



4.1. The APIs



4.1.1. Licence of use



The Partner acknowledges that the APIs (including the Documentation) are original works belonging to Cocolis, who is the author and holder of intellectual property rights, so that access to and use of the APIs is strictly limited to the terms of the licence granted under the API Terms and Conditions. All rights not expressly granted by the API Terms and Conditions remain the property of Cocolis and under its exclusive enjoyment.


During the validity of the API Terms and Conditions, Cocolis grants the Partner, for its own needs only, a worldwide licence to use the APIs. This licence is revocable, non-exclusive, non-sublicensable and non-transferable. The Partner undertakes to comply with the licence terms and to use best efforts to protect the APIs against any copying, alteration, counterfeiting or unfair competition.


The conditions and technical specifications for the use of the APIs are set out in the Documentation.



4.1.2. Restrictions



The licence to use the APIs is granted solely for the purpose of displaying Data on Partner Supports, responding to Requests and ensuring the operation of the Partner Interface and Tracking Tool. Any other use of the APIs is prohibited. By way of illustration, the Partner shall not:

  • copy, transfer, transmit, reproduce, store, lease, sell, lend or distribute the APIs for any purpose other than those provided in the API Terms and Conditions and for the proper fulfilment of them;
  • modify, translate, adapt, arrange or alter the APIs, except for the purposes provided in the API Terms and Conditions and notably for the purpose of displaying the Data on Partner Supports;
  • allow any third party not expressly and previously authorised by Cocolis to access the APIs, merge or integrate all or part of the APIs into other computer programs or digital elements other than the Partner Supports;
  • create a program or derivative work from the APIs, notably in order to develop or connect a similar, competing, harmful or maliciously-related product or service;
  • engage in reverse-engineering, decompile, disassemble, remove or circumvent a protection mechanism of the APIs;
  • misuse the APIs for any purpose not provided in the API Terms and Conditions, bypass security or authentication measures and engage in any behaviour likely to impose a disproportionate load on the APIs.


4.2. The Database



4.2.1. Licence of use



The Partner acknowledges that the Database is protected under copyright law and that Cocolis is the producer within the meaning of the Intellectual Property Code, so that access to the Database is strictly limited to the terms of the licence granted under the API Terms and Conditions. All rights not expressly granted by the API Terms and Conditions remain the property of Cocolis and under its exclusive enjoyment.


During the validity of the API Terms and Conditions, Cocolis grants the Partner, for its own needs only, a worldwide licence to use the Database and its content. This licence is revocable, non-exclusive, non-sublicensable and non-transferable. The Partner undertakes to comply with the licence terms and to use best efforts to protect the Database against any copying, alteration, counterfeiting or unfair competition.


The technical conditions for the use of the Database are detailed in the Documentation.



4.2.2. Restrictions



The licence to use the APIs is granted only for the purpose of displaying Data on Partner Supports, responding to Requests and ensuring the operation of the Partner Interface and Tracking Tool. Any other use of the Database or Data is prohibited. For example, the Partner may not:

  • add, delete, modify, alter, download, record or store Data, except during reasonable periods made necessary by technical constraints (which must be notified in writing to Cocolis immediately);
  • extract, aggregate, reuse or analyse Data, especially to create another database, whether competing or not, or to exploit Data outside the scope of the API Terms and Conditions;
  • transfer or use Data in other databases or data sets, manipulate and/or use the Database in a way that could directly or indirectly compete with Cocolis;
  • engage in reverse-engineering, decompile, disassemble, remove or circumvent a protection mechanism of the Database;
  • create a program or derivative work from the Database or Data, notably in order to develop or connect a similar, competing, harmful or maliciously-related product or service;
  • distribute or assign Data to a third party in any manner, whether free of charge or for consideration, regardless of the relationship with the third party.


4.3. Cocolis distinctive signs



4.3.1. Licence of use



The Partner acknowledges that the Cocolis distinctive signs are protected by the Intellectual Property Code, in particular the trademarks (word or figurative) registered by Cocolis or its managers at the National Institute of Industrial Property (INPI) and the European Union Intellectual Property Office (EUIPO), and that the API Terms and Conditions do not constitute any transfer of intellectual property rights on the brand, logo and any other Cocolis distinctive sign.


During the validity of the API Terms and Conditions, Cocolis grants the Partner, for its own needs only, a worldwide licence to use the Cocolis distinctive signs, in particular trademarks (word or figurative) registered by Cocolis or its managers at the INPI and EUIPO. This licence is revocable, non-exclusive, non-sublicensable and non-transferable. The Partner undertakes to comply with the licence terms and to use best efforts to protect the Cocolis distinctive signs, particularly trademarks (word or figurative) registered by Cocolis or its managers at the INPI and EUIPO, against any copying, alteration, counterfeiting or unfair competition.


4.3.2. Restrictions



The licence to use the APIs is granted solely for displaying Data on the Partner Supports and responding to Requests. Any other use is prohibited. In particular, the Partner is prohibited from any use of Cocolis distinctive signs outside the scope of the API Terms and Conditions, and from modifying, altering or distorting Cocolis distinctive signs, except for technical reasons to ensure correct display of Data on Partner Supports.


The Partner undertakes to comply with the Cocolis graphic charter, which will be communicated by any means.



5. Operation of the services



5.1. Display of Data on Partner Supports



The APIs allow users of the Partner Supports to check whether the goods transport they are considering could be eligible for the Platform's matchmaking service. Eligibility criteria are specified in the Documentation and may be changed at any time. Cocolis makes no guarantee regarding figures or quality, including eligibility of delivery requests resulting from Requests.



For each Request, the APIs allow the display of the availability of the Platform's matchmaking service. Otherwise, it will indicate that the matchmaking service is unavailable.



5.2. Display of Data on Partner Interface and Tracking Tool



Once the listing is published on the Platform, the APIs allow the display of Data related to the transport of goods, for which Cocolis is a third party as the provider of digital solutions.


Depending on the choices of users of the Partner Supports and their agreement with a person for the transport of goods, the corresponding Data is displayed on the Partner Interface and the Tracking Tool.



6. Financial terms



6.1. Use of Services



Use of the Services is free of charge.



If the number of Requests threatens the proper functioning of the Services or is too costly for Cocolis, the Parties agree that Cocolis may unilaterally suspend the Services without notice.



6.2. Financial flows



The Partner agrees to bear all costs and expenses arising from the use of the Services and from the use, by users of the Partner Supports, of the Platform. Accordingly, the Partner undertakes to ensure that the financial flows are processed as diligently as possible, in particular via electronic money accounts if used, so that sums due are paid.

7. Partner commitments



7.1. Financial terms



The Partner undertakes to comply with the obligations set out in Article 6.



7.2. Proper operation of the Services


The Partner undertakes to:

  • ensure the compatibility of the APIs, and more generally the Services, with its own systems;
  • have the skills to understand, use and install the Services and APIs;
  • not set up means intended to deceive Cocolis about the number of Requests;
  • not harm, directly or indirectly, the Database, Data or Platform (notably its visibility and online ranking);
  • prevent any behaviour or action likely to harm, destabilise or disrupt the proper functioning of the Services;
  • not reverse-engineer, disassemble, decompile or in any way attempt to identify the source code or structure, sequence or organisation of all or part of the Services;
  • ensure that Partner Supports do not make a number of Requests imposing excessive load on Cocolis's digital infrastructure or harm its proper functioning.


7.3. Proper functioning and connection of Partner Supports


The Partner undertakes to ensure availability and proper operation of Partner Supports, except for test, installation, breakdown, repair or maintenance phases.



The Partner undertakes to keep the APIs connected to Partner Supports for as long as the API Terms and Conditions remain in force and to take all necessary measures to ensure proper display of Data on Partner Supports.



7.4. Compliance with regulations on Partner Supports



In general, the Partner guarantees to Cocolis that it observes and undertakes to observe, throughout the validity of the API Terms and Conditions, all applicable legal and regulatory provisions regarding services provided to users of the Partner Supports, including but not limited to, consumer information and protection rules in the Consumer Code, rules concerning online public communication services and ARPP best practice in advertising.


In particular, the Partner undertakes to inform users of Partner Supports that Cocolis is a provider of technological solutions, in particular APIs and the Platform, and not a transport professional. Accordingly, the Partner undertakes to inform users of Partner Supports that the transport service is provided by individuals listed on the Platform, who are solely responsible for transporting goods and may be professionals or private individuals.


7.5. Fairness in displaying Data and using Services



The Partner undertakes to allow the display of Data on Partner Supports under neutral, objective and non-discriminatory conditions in relation to other elements appearing on Partner Supports, including delivery offers from other commercial partners.



Accordingly, the Partner shall not modify the Data provided with each Request, particularly the estimate of transport cost.




8. Cocolis commitments



8.1. Provision and availability of Services



Cocolis undertakes to ensure the Services are available 24/7, except in cases of force majeure or unforeseeable and insurmountable behaviour of a third party, and subject to possible failures or maintenance and update interventions necessary for proper functioning. In case of malfunction or anomaly disrupting the proper operation of the Services, Cocolis undertakes to use its best efforts to restore the situation.


The Partner understands and accepts that slowdowns, disruptions or interruptions in access to Services may result from technical uncertainties related to the Internet, telecommunications networks or the innovative nature of the services. As a result, Cocolis cannot guarantee stable and permanent availability of the APIs and the Partner Interface or a stable and continuous connection to the Database and Partner Supports.


In addition, Cocolis undertakes to comply with the service levels described in Appendix 1.



The Partner understands and accepts that Cocolis has the right to modify the APIs, the Database and the Data at any time. Cocolis documents API changes and communicates them to the Partner as follows:

  • For major API changes (for example, a change of API connection URL): Cocolis will notify the Partner by email at least 1 month in advance.
  • For non-major API changes (for example, a data structure change that does not affect the service): Cocolis may implement the changes in the current version without informing the Partner. Partner Supports must be robust and flexible enough to tolerate non-major changes.

For example, new features may be added and the Partner may test them in the sandbox environment.



8.2. Maintenance and support



Cocolis provides maintenance for the Services and agrees to use its best efforts to resolve any incidents that may affect them.


Access to the Services, particularly the APIs, Database or Partner Interface, may be temporarily interrupted for reasons related to operation and availability, as well as for maintenance operations.


Service support requests must be sent by the Partner to Cocolis by email at: [email protected]. Support requests must be made Monday to Friday, from 9am to 7pm. Within 3 hours of receiving a support request detailing the technical issue, Cocolis will send the Partner an acknowledgement and provide assistance within a reasonable time after the acknowledgement.


9. Cocolis liability



The Parties agree that Cocolis's role is that of a technical and technological provider, so its liability is limited to providing the digital solutions specified in the API Terms and Conditions.


In particular, it is expressly agreed between the Parties that:

  • the Services are provided as is and Cocolis offers no guarantee as to their compatibility with Partner Supports, the use that will be made by the Partner or, more generally, that access to the Services will not be interrupted, blocked, or error-free, without prejudice to Cocolis's commitments;
  • Data is made available for informational purposes only, without any guarantee as to its content, accuracy, precision, relevance or availability;
  • Cocolis cannot be held liable for difficulties in accessing or using APIs, Data and/or Services due to factors outside its control, such as internet disruptions, Partner behaviour or malfunctioning Partner Supports;
  • Cocolis acts as a hosting provider within the meaning of Article 6. I. 2. of Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, and is therefore not responsible for illegal content in the Database, unless duly notified in accordance with the law;
  • Cocolis is not involved in the organisation or delivery of goods, which are part of the operation of the Platform (Cocolis operates the Platform and its role is limited to providing the online matchmaking service);
  • Cocolis does not guarantee that Requests resulting from users of the Partner Supports will necessarily lead to delivery offers, that deliveries will be properly executed or that the people making deliveries will be transport professionals;
  • Cocolis undertakes to indemnify the Partner for all direct damages suffered due to a breach of the Contract.

10. Partner liability



The Partner uses the Services at its own risk.


The Partner is solely responsible for direct damage arising from its use of the Services, including damage to its information systems or data loss, as well as all acts generating liability related to Partner Supports. In this respect, the Partner indemnifies Cocolis against any claims made by any person if they are directly or indirectly related to use of the Services or violation of the API Terms and Conditions.



The Partner is solely responsible for the legal and regulatory provisions applicable to users of services provided on the Partner Supports and in its relationship with them, notably the provisions of Law no. 2004-575 of 21 June 2004 on confidence in the digital economy, the Consumer Code, rules on personal data protection, and rules concerning cookies and similar trackers.



In this context, the Partner indemnifies Cocolis against any action, claim or opposition by a third party arising from failure to comply with the above rules or with any rule or commitment related to use of the Partner Supports or whose generating event is linked to the Partner Supports (for instance, failure to inform Partner Support users about Cocolis).



If this arises, the Partner undertakes to respond to the third party, handle their claim, and bear any damages or compensation payable, indemnifying Cocolis against any such payment.



11. Duration, suspension and termination



11.1. Duration of the API Terms and Conditions



The API Terms and Conditions are concluded for an indefinite period starting from the creation of the Account.



The API Terms and Conditions remain in force as long as a Partner uses or has access to the API.



11.2. Suspension of Services



Cocolis may suspend the Services temporarily and after giving written notice in the following cases:

  • the Partner fails to comply with the terms of the licences to use the APIs, the Database and distinctive signs;
  • the tests conducted in the sandbox are not conclusive;
  • the Partner fails to meet its obligations under Article 6;
  • the Partner fails to comply with obligations set out in the API Terms and Conditions, notably those relating to fairness in Data display or applicable regulations affecting Partner Supports;
  • in the event of a security breach; and
  • in the event of abnormal use of the APIs, Database, Data, or a number of Requests that disrupt the proper functioning of the APIs or unduly use Cocolis's bandwidth and/or digital infrastructure.

Services may be restored when the cause of the suspension has ceased.



11.3. Termination of the API Terms and Conditions with notice



Each Party may terminate the API Terms and Conditions at any time subject to notice equal to one month per contract year from the conclusion of the API Terms and Conditions (one month for the first year, two months for the second, and so on) and sending a letter by registered post with acknowledgment of receipt, with termination effective from the end of the notice period starting on the day the letter is received by the Party concerned.



Each Party remains bound to fulfil all its obligations under the API Terms and Conditions during the period between termination notification and the actual end of the Agreement.



11.4. Termination of the API Terms and Conditions without notice



In the event of serious breach by either Party of any of its contractual obligations, the other Party may terminate the API Terms and Conditions without notice by sending a registered letter with acknowledgment of receipt detailing the breach, termination being effective on receipt.


The Parties consider the following to be serious breaches within the meaning of the API Terms and Conditions, among other possibilities:

  • For the Partner: failure to comply with its obligations under Article 6, breach of fairness commitments, failure to maintain the Partner Support's connection to the APIs.
  • For Cocolis: failure to ensure access to the APIs and Database for an unreasonably long period or serious and repeated malfunctions in response to Requests or Data display.


11.5. Consequences of expiry or termination



Expiry or termination of the API Terms and Conditions brings the licences for the APIs, Database and distinctive signs to an end, as well as the immediate interruption of access to the Services and Developer Account.



12. Relations between the parties



12.1. Independence and autonomy



The Parties act as independent contractors and nothing in the API Terms and Conditions shall be interpreted or considered as appointing one or the other as the other's agent, commission agent, distributor, representative, or principal.



13. Confidentiality



Each Party undertakes not to disclose to third parties any confidential information exchanged in connection with the API Terms and Conditions and/or necessary for their implementation, throughout the period of the API Terms and Conditions and for 2 years after their expiry.


Each Party undertakes to treat as confidential any information communicated in the context of the API Terms and Conditions. In particular, non-public information associated with (i) access to and use of the APIs, (ii) access to and use of the Database and (iii) data contained in the Partner Interface counts as confidential information whose confidentiality must be preserved by the Parties.


Such information will remain confidential between the Parties except as required (i) to assert their rights in court, including, but not limited to, a breach of the API Terms and Conditions by one Party, (ii) by court order or (iii) to respond to a request from a tax or customs authority, social security collection body, auditor or accountant.


If a Party is required to disclose confidential information, it must inform the other Party in advance as soon as possible by any means (unless it is a request from a tax authority, auditor or accountant).



14. Intellectual property



Each Party holds all its intellectual property rights. Apart from the authorisations and rights granted in the API Terms and Conditions, the Parties do not consent to any transfer, assignment or right to use their intellectual property rights.


Cocolis guarantees that it holds all intellectual property rights necessary to enter into the API Terms and Conditions, including the licences referred to in Article 4, and observes third parties' intellectual property rights.


Accordingly, Cocolis indemnifies the Partner against any action, claim or opposition from any person asserting an intellectual property right or act of unfair competition and/or parasitism, which the APIs, Database or distinctive signs may have infringed. In such a case, the Partner undertakes to inform Cocolis within 30 days of becoming aware of the action and send all documents evidencing such action, with the Partner free to take measures it deems appropriate to defend its interests.



Cocolis undertakes to bear financial liability for all damages and compensation to which the Partner may be ordered by any judgment or settlement agreement, exclusively based on intellectual property right violation or unfair competition originating with the APIs, Database or distinctive signs. However, this guarantee only applies if (i) Cocolis is notified in writing within 30 days of knowledge by the Partner and (ii) the third-party action does not result from the Partner's fault.


15. Commercial Reference



The Parties mutually grant each other the right to make their collaboration public. In particular, each Party agrees to any press publication announcing the partnership between Cocolis and the Partner following conclusion of the API Terms and Conditions.



Each Party authorises the other to use its logo and company name to list partnerships in all marketing or commercial materials, such as the website, brochures, commercial documents or advertisements.



16. Personal Data



Appendix 2 governs the relations between the Parties concerning the processing of personal data implemented in connection with the API Terms and Conditions.



17. Miscellaneous



17.1. Entirety



The Parties acknowledge that the API Terms and Conditions constitute their entire agreement and supersede all prior agreements, exchanges or negotiations regarding the provision of Services.



17.2. Validity



If one of the provisions of the API Terms and Conditions is declared null or void due to a change in legislation, regulations or a court decision, this shall not in any way affect the validity of the other provisions and their observance.



17.3. Change of Control



In case of merger by forming a new company, contribution, absorption, split or any change of control affecting Cocolis, the contractual relations will continue without Cocolis needing to inform or obtain the Partner's consent.


17.4. Waiver



The fact that a Party does not require application of a provision of the API Terms and Conditions, whether permanently or temporarily, will not be considered as a waiver of the rights derived from that provision.



17.5. Language of the API Terms and Conditions



The API Terms and Conditions are written in French, the only language of record in case of dispute, even if translations exist, which, by express agreement, are for reference only and have no legal force, particularly regarding the interpretation of the API Terms and Conditions or the Parties' intentions.



18. Governing law and jurisdiction



The API Terms and Conditions are governed by and construed in accordance with French law.



The Parties undertake to submit any dispute or challenge relating to the validity, interpretation, performance and/or termination of the API Terms and Conditions to the exclusive jurisdiction of the Commercial Court of Paris.